Guests get captured on their own.
Every conversation automatically builds the guest's profile in your CRM. There's nothing to enter by hand.
CRM
demo3Total guests
GuestStatusContact
Next action
AI customer support that never makes up an answer.
WhatsApp, Messenger, Instagram, and your website, in one place. Always answering with your business's real information.
Cercanto is the AI customer support platform for hotels, hostels, and lodging businesses in Latin America — conversations and CRM also work for any business that handles customers over WhatsApp.
See it in action
WA
demoWhatsApp conversation
Pick what a guest would ask:
Real availability, always up to date.
The bot checks your calendar live before confirming a booking. What the customer sees is what's actually there.
Availability
demo3Free rooms
RoomDatesStatus
Double · 202Andrés GómezSept 10-13Reserved
Single · 105—Available
Double · 108Camila RestrepoSept 15-18Reserved
Every booking, with its account up to date.
Each guest's pending balance gets recorded automatically the moment they confirm on WhatsApp. Nothing to write down by hand.
Accounts
demo$23Pending balance
GuestTotalBalance
Andrés Gómez2 days ago$78Settled
Julián Torres1 day ago$23$23
Camila Restrepojust now$195$195
CRM
demo3Total guests
GuestStatusContact
Next action
Availability
demo3Free rooms
RoomDatesStatus
Double · 202Andrés GómezSept 10-13Reserved
Single · 105—Available
Double · 108Camila RestrepoSept 15-18Reserved
Accounts
demo$23Pending balance
GuestTotalBalance
Andrés Gómez2 days ago$78Settled
Julián Torres1 day ago$23$23
Camila Restrepojust now$195$195
Guests get captured on their own.
Every conversation automatically builds the guest's profile in your CRM. There's nothing to enter by hand.
Real availability, always up to date.
The bot checks your calendar live before confirming a booking. What the customer sees is what's actually there.
Every booking, with its account up to date.
Each guest's pending balance gets recorded automatically the moment they confirm on WhatsApp. Nothing to write down by hand.
Watch it reply
Never makes up a price. Never makes up a date.
Example WhatsApp conversation — the same engine that answers your customers, replying with your business's real catalog and availability.
C
Camila Restrepo
online
Hi, do you have a double room available Sept 15-18?
Hi! Yes, we have a double available those dates — $65/night, breakfast included. Want me to hold it?
Yes, please. I'm Camila Restrepo
Done, Camila — I'm holding the booking while you confirm payment 🙌
WhatsApp · Messenger · Instagram · Web widget
Let's talk about your business
We don't have a one-size-fits-all plan yet — every business turns on the modules it needs. Tell us what you need and we'll put together a real proposal.
Let's talk- WhatsApp, Messenger, Instagram, and web widget, all in one panel
- CRM with automatic guest profiles
- The bot replies from your real catalog, never makes things up
- Booking engine and calendar (optional)
Frequently asked questions
Can the bot make up prices or information?
No. It only replies with real data from your catalog and availability — if it doesn't have the information, it hands the conversation off to your team instead of improvising.
Do I need to know how to code to connect WhatsApp?
No. Connecting is guided from the panel, using your own WhatsApp Business account.
What happens if the bot can't answer something?
It hands the conversation off to a human on your team — it never improvises an answer or makes up a fact.
Can I use Cercanto without the booking module?
Yes. Conversations and CRM work for any business; booking and events are optional modules you turn on only if you need them.
Is my data and my customers' data secure?
Yes. Each business's data is isolated at the database level, and the credentials for connecting your channels are stored encrypted.